Locked out or no access
When you cannot open the app, see “not authorized”, or your role blocks a page you need.
These documents are available before and after sign-in. Sign in for full app access — in-app links open after you sign in.
Happy path
- Confirm you are using @aquasani.net.
- Try Google sign-in in a private/incognito window.
- If still blocked, contact your office admin with your email and what you tried to open.
T1 — Quick fixes T1 · Self-serve
“Not authorized” or immediate redirect to login
Why: Account not on allowlist, deactivated, or wrong email domain.
Try: Sign out fully. Sign in with work Google. If it persists, admin must confirm Team status.
Success: Dashboard loads.
“You don't have access” on a specific page
Why: Role permissions — common for admin-only areas.
Try: Use Menu for pages your role allows. Ask admin if you need that section for your job.
Success: Admin grants access or confirms page is admin-only.
T2 — Guided steps T2 · Guided
- Admin: Settings (after sign-in) → Team — confirm Active status.
- Admin: Settings (after sign-in) → Permissions — check role and overrides.
- User hard-refreshes after changes.
T3 — Escalate T3 · Escalate
Active staff with correct domain still cannot sign in
Auth or workspace misconfiguration.
Include: email, role, error screenshot, timestamp
FAQs
I'm new — when will I get access?
An admin adds you to Team and the allowlist. Try again after they confirm — usually same day.
Was this article helpful?
Last updated July 10, 2026
Still stuck? Ask the Support AI on the main Support page.