Email & notifications
Staff email on @aquasani.net, notification delivery, and when messages do not arrive.
These documents are available before and after sign-in. Sign in for full app access — in-app links open after you sign in.
Happy path
- Confirm your staff email is @aquasani.net.
- Check inbox and spam for system emails (password reset, invites).
- In-app notifications appear in the bell — email is backup for some alerts.
T1 — Quick fixes T1 · Self-serve
Invite or reset email missing
Why: Spam filter, typo, or wrong mailbox.
Try: Search spam for aquasani.net. Ask admin to resend. Confirm email on file in Team settings.
Success: Email arrives or admin confirms correct address.
Notifications not appearing in app
Why: Browser permission blocked or signed out on another tab.
Try: Hard refresh. Check bell icon top-right. Confirm you are signed in.
Success: Bell shows recent items.
T2 — Guided steps T2 · Guided
- Verify user's email in Team matches their Google account.
- Check if notifications are enabled for their role.
- Reproduce on same device — mobile vs desktop.
T3 — Escalate T3 · Escalate
No emails delivered org-wide
Possible email provider or Supabase auth outage.
Include: affected users, email type, timestamp
FAQs
Do I need a separate app password?
No — sign in with Continue with Google using your @aquasani.net account.
Was this article helpful?
Last updated July 10, 2026
Still stuck? Ask the Support AI on the main Support page.